Archive for March, 2017

NetSapiens UGM Recap & An Exciting Announcement

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The Rev.io team was thrilled to recently attend the NetSapiens’ 2017 UGM (User Group Meeting) in the beautiful San Diego, California. We are hyper-focused on delivering an incredible user experience to our clients, and our partnership with NetSapiens has been instrumental in improving the way our mutual clients utilize our two systems. This event was the perfect way to celebrate our partnership and announce a few exciting integration points.

If you have ever been to a user conference, like Dreamforce or others, you know that it is a chaotic week of meeting mutual clients and fellow enthusiast. In the midst of learning the latest feature releases and best practices, you are surrounded with networking and information overload.

Our team had the pleasure of working with the NetSapien’s leadership team, meeting up with a few amazing clients (Celito Communications, Skyswitch, Carolina Digital, Infostructure, Syntel, Element PBX, Synergy Telecom, Mix Networks) and even our partners at IPPay. We learned a lot about the industry and what to expect in the future. We wanted to recap our experience and share a big announcement with you:

Recap of NetSapiens UGM

We have to hand it to the NetSapiens team for choosing an incredible venue for the Summit. We were able to eat meals outside and took the opportunity to enjoy dinner on the beach. They delivered thorough training sessions on their platform, offering event-goers deeper insights into their API, Dial Translations and Permissions, and DevOps training. We particularly enjoyed the session on the Importance of Partnerships.

Roadmapping the Future

We are always looking for ways to develop our online billing system technology to make your job easier. That’s why our team has quietly been developing two new integration points for Rev.io/NetSapiens users. Here’s a sneak peek at our partnership roadmap and what you can expect:

NetSapiens SYNC:

Currently in its beta stage, NetSapiens SYNC allows clients to compare service lines in NetSapiens to the billing account details in Rev.io; this tool helps our clients catch any billing discrepancies and avoid revenue leakage. Officially launching in early Q4, NetSapiens SYNC helps our clients uncover billing discrepancies, save time, and avoid revenue leakage.

NetSapiens Provisioning:

NetSapiens provisioning, also coming later this year, will enable clients to order new lines of service through their billing instance. When coupled with NetSapiens SYNC, Rev.io clients can enjoy bi-directional integration between Rev.io and the NetSapiens switch – eliminating the need to swivel chair between our two platforms to create a seamless, time-saving experience.

Did you have a chance to attend NetSapiens UGM? Tell us about your experience below! If you have any questions on how to best utilize our two platforms for a powerful user experience, don’t hesitate to contact our team. Or, request a demo to see for yourself.

Top 7 Softwares Every Recurring Revenue Business Needs

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For the recurring revenue business owner, the notion of managing hundreds to thousands of customers isn’t a pipe dream – it’s an everyday reality.

While running a subscription business model can offer powerful predictability, customer management can quickly become a nightmare without visibility and optimization. Luckily, there are some incredible softwares on the market to help recurring revenue businesses like yours evolve from reactive to proactive in the customer management department.

Here are seven powerful online tools to help you connect the dots in the recurring revenue business ecosystem:

Zendesk

Customer experience top of mind? It should be. 88% of customers prefer doing business with a company that offers quality customer service over a company that has the latest and most innovative products. Zendesk builds software to help businesses like yours achieve better relationships with customers. Most recurring revenue businesses have to sift through massive amounts of customer data – this software helps you make sense of it all.

Kissmetrics

‘Who are my most valuable customers?’ ‘Which campaigns are bringing in the most revenue?’ ‘Which features do our customers value most?’ ‘What’s causing our customers to cancel services?’ These are all questions recurring revenue business owners ponder on a daily basis, and Kissmetrics provides the answers with valuable behavioral data. The platform is easy to use and will help you cut churn and increase upgrades.

Fullstory

Want to dive deeper into your customer experience? Fullstory can provide all the information you need to stay proactive. Their software helps tell the story of your customer journey by capturing every click, scroll, page transition, and more. You’ll be able to travel back in time to witness the exact moment a web user experienced friction in the buying journey. We appreciate the intuitive design and Atlanta-based address of this recurring revenue management platform.

Mixpanel

Navigating the product development process alone can be a long and lonely road. Mixpanel helps with this. Coining themselves as “the only product analytics platform that lets everyone in your organization deeply understand each user journey,” their software performs complex behavioral analysis and delivers actionable insights in seconds. We appreciate their 99.99% uptime.

Twilio

For all of our communications nerds out there, Twilio is a dream come true. Their cloud communications platform helps businesses build apps to communicate with…well…anyone in the world. They take care of the infrastructure so businesses can easily add messaging, voice and video to your web and mobile applications. Brilliant.

Salesforce

Recurring revenue business will be hard pressed to experience substantial growth without investing in a powerful CRM. Salesforce’s complete cloud-based suite of business applications grow with your business and offer some incredible perks – including a powerful community of experts committed to helping you grow. Salesforce helps recurring revenue businesses close more deals and connect with customers in a personal and powerful way.

Broadsoft

Global leaders in cloud communications, team collaboration and contact center solutions, we’re proud to feature Broadsoft  in our integrated billing solutions. As a unified communication software, Broadsoft offers businesses a comprehensive, mobile-integrated and open communication suite to make communication and collaboration easier.

Rev.io

Bonus round! So, we’ve filled you in on the top seven softwares you need to create a well-rounded recurring revenue ecosystem, but there’s one more we can’t help but include on the list. Rev.io helps you turn subscribers into lifelong customers by helping you optimize your revenue models and billing capabilities. If you’re interested in seeing how our telecom billing platform manage less and win more, request a demo today.

While specific software adoption is completely dependent on your business model, these tools are helpful for most recurring revenue businesses. See any that we missed? Leave us a comment below!

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