Archive for August, 2017

The Managed Service Provider’s Guide to Stronger Customer Relationships

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According to CRN, the managed services market reached $145.3 billion in 2016 and “will grow at a rate of 10.8% to $245.5 billion by 2021.”

As cloud computing technology continues to gain traction in the market, more and more organizations are turning towards Managed Service Providers (MSPS) to leverage expertise, improve security, cut costs and improve uptime. With increased demand comes a slew of competition, making strong customer relationships even more critical for today’s MSPs. Continue reading our guide for managed service providers to start building customer relationships today.

As the IT industry continues to shift away from traditional professional services towards cloud and Saas applications, MSPs must find a way to adapt their strategies. What was once a matter of selling physical products has now grown into something much bigger – Infrastructure as a Service, or, “a standardized, highly automated offering, where compute resources, complemented by storage and networking capabilities are owned and hosted by a service provider and offered to customers on-demand.”

How can managed service providers adapt to this shifting technology marketplace?

As a managed service provider, it’s your job to help your customers see the future and provide a way to help them reach those goals through technology. At the same time, you must stay committed to internal innovation. For MSPs, no two accounts are alike, so you must tailor your services based on the evolving needs of your customers. Adding recurring and usage based offerings to your portfolio will help your customers transform their businesses and, in turn, keep you competitive. In order to succeed in this space, MSPs must find a sophisticated billing solution that is capable of usage based billing.

When it comes right down to it, MSPs must keep their focus on value-added services and an up-to-date solutions stack.

CompTIA, the world’s leading tech association, is spearheading this usage based service movement for MSPs. Annette Taber, CompTIA’s vice president of industry outreach, had this to say about their recent Business Apps Council launch, “Companies represented on the council come from the ‘as a service’ world, with applications and solutions delivered via the cloud and sold to customers as subscriptions. But while their route to market may differ from traditional channel companies, we believe there are many opportunities for the two to coexist and cooperate. Our goal is to identify opportunities for collaboration and create the tools to make it possible.”

It’s an exciting time for MSPs. If you want to learn more about how Rev.io’s telecom billing platform can help you scale your managed services businesses, reach out to our team any time.

How to Choose The Best Billing Partner

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At Rev.io, we’re passionate about innovation. We understand that offering a recurring or usage-based service is challenging. That’s why we’ve developed a cloud-based platform to solve those mission-critical billing and back-office pain points for Communications and IoT service providers.

Whether you’re already using a Quote-to-Cash billing platform or considering an evaluation in the future, here are three characteristics to look for in a billing partner.

1. Client Driven Roadmap

Before you invest the time (and expense) to migrate to a new cloud billing service, be sure the company has a mature program in place for collecting and implementing client feedback. The communications and IoT industries are two of the fastest-changing markets in business today. You want to be sure that your subscription software will help you stay ahead of this fast paced market.

Rev.io’s mission is to be the best back-office software company in the world. We started the Rev.io Ideas forum to help us empower clients and evolve our platform to meet their needs. Rev.io Ideas is a community for our clients to share suggestions and vote for their favorite ideas. This year, we’ve released 82 enhancements from Rev.io Ideas (and it’s only the beginning of August)!

We want to highlight and thank our clients for their suggestions. Here are the Rev.io Ideas released in July, and the Clients who suggested them:
Comm-core
– Create email template to bulk email customers
MagicJack
– Show raw provisioning logs for orders
Ready Wireless
– Create the ability to do reconnect orders through Rev.io API
GymPhone
– Extend payment arrangement to three months
Approved Link
– Create the ability to do reconnect orders with wireless service providers
ATL Communications
– Add credit card fee warning to auto-debit screen
– Multiple Clients & Internal Employees
– Enable mustache syntax for request templates

2. Development Team In-House

During your evaluation of telecom billing partners, be sure to probe into the company’s software engineer team. With a full market of outsourced development resources, becoming a SaaS (Software-as-a-Service) provider is easier than ever. Avoid the billing blues by going with a provider that has a full team of qualified developers in-house.

Founded by a developer, our Platform Team is the largest department in our organization today. Rev.io delivers high-quality integrations and enhancements that have been QAed, peer-reviewed, and client-tested before we announce new features publicly. We’re constantly innovating our platform to help clients grow and beat the competition.

3. White-Glove Onboarding and Training

When looking for a cloud billing service, be sure you consider the people behind the platform. Ask for an outline of the onboarding process and timeline, a detailed overview of the training, as well as client references. It’s worth your while to fully vet these crucial areas of a billing partner before moving forward. You’ll thank us later.

While other cloud billing service providers in the market cut corners – by outsourcing or skimping on client onboarding, training, and support – Rev.io is proud to provide a successful and positive client experience. That’s why we assign each new client with a dedicated onboarding team comprised of a project manager, data migration engineer, and enablement trainer.

The right billing partner makes all the difference. Ready to learn more about the Rev.io difference? Contact us or request a demo today.

How to Build a More Innovative Team, According to Rev.io’s C-Suite

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What exactly does it mean to have an innovative team?

Innovation is a buzzword thrown around loosely in corporate life, but all-too-often lacks a defined path or strategy. When you look at the numbers, this disconnect becomes clear…

Two-thirds of organizations say that innovation is crucial to survival, yet fewer than one third say they are innovating successfully to drive growth and increase revenue.

“Passion for Innovation” is a Core Value within Rev.io’s culture, and we let it lead the way in everything we do. Today, we’re going behind-the-scenes with two members of our c-suite to paint a picture of how we build and promote an innovative team within our company culture.

Here are some innovation tips from our CEO, Brent Maropis, and VP of Operations, Geneva Gross.

What does innovation actually mean? What does it mean to you?

Brent: “Innovation is identifying and implementing new ways in which we perform tasks, processes, and projects faster, more consistently, easier, with better results.”

Geneva: “At its core, innovation is just a “new idea” relating to process, tools, or concepts. To me, the qualifier for innovation extends beyond this definition – to be a truly innovative team, a significant or measurable impact is a must. In other words, is the idea significant? Does it matter? If I completely change the way my department runs but it has not made a measurable or significant impact to the well-being of my team or the overall customer experience, that isn’t innovation. That’s just a process change.”

How do you promote innovation within the Rev.io team? What’s the strategy?

Brent: “We measure what matters and provide transparency into those results. This transparency prompts feedback from employees, partners, and clients, which we then use to identify opportunities to improve processes and solve problems. We make sure our employees feel empowered to innovate and evolve everything we do.”

Geneva: “Our team leaders set an annual theme and six month strategic plans. We discuss this strategy with our teams, meet twice a year to align, and work with our Operational Leadership Team to uncover innovative ways to fulfill the strategic plan. This helps align the entire organization around a shared goal and provides the framework for our employees to be innovative with meeting those strategic goals.

Our functional teams also meet quarterly to make changes to business process, tools, and concepts. Each quarter starts with the idea that no process or tool is safe from change or replacement. Evolution is a necessity at Rev.io, and providing an environment where each team member has influence in their functional area supports leadership development and promotes grassroots change.”

“We publicly recognize those who show a passion for innovation in their day to day.”

– Geneva Gross

Rapid change and disruption are necessary to stay competitive in today’s market, but how can you keep your team engaged and positive throughout the process?

Geneva: “In my opinion, the most important thing is simply allowing change to happen. Most people want to evolve and grow and get excited about how this change will positively impact their future. So, give everyone a voice to weigh in on the change. This alignment will increase your chances of getting team buy-in or, at the very least, more positive attitudes because they know they had a direct influence in the future of the organization.”

What is technology’s role in enhancing team innovation?

Geneva: “Technology’s role is to remove obstacles to allow employees to be innovative change agents. I look to technology to allow us to be faster, remove decision points, eliminate repeated tasks, and provide visibility within the organization. I want to the tools to do the work so our people can come up with creative solutions for our clients.”

How do you keep innovation in mind during the hiring process?

Brent: “We ask behavioral-based questions that quantify a candidate’s willingness and ability to succeed in an innovative environment. We require each candidate to provide an example of how they have fulfilled their value for innovation in the past and their vision for driving it in the future. After each interview, we rate the candidate’s passion for innovation based on their answers.”

A few examples:

  • Please tell me about a time that you were presented with an issue to which you did not have adequate resources immediately available to solve and how you overcame it?
  • What technology are you most excited about currently and why?
  • Relate a time when you had a new idea and how you made the idea heard.
  • Explain a time when you were involved with changing and innovating your environment.

What are some common innovation roadblocks, and how do you encourage the team to move past them?

Geneva: “Analysis paralysis comes to mind. If you overanalyze, it is hard to just get off the ground. Innovation starts with the idea. Jump right in and get comfortable with being uncomfortable.”

“Relying on old habits and getting stuck in comfort zones. We create a theme for the company each year, set specific goals, and reward those who innovate.”

– Brent Maropis

Want to know more about how Rev.io is innovating to become the best cloud billing system and back office software company in the world? We invite you to meet Rev.io and learn more about our team and our process today!

Meet the Women Engineering a Better Future at Rev.io

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The Future Is Female…

While more women are graduating with four-year engineering degrees than ever, they are still underrepresented in the engineering industry and are more likely than men to leave the engineering profession. In fact, although women make up 20% of engineering school graduates, they make up a mere 12% of practicing engineers.

“Increasing the persistence of women in engineering at all stages of their careers is imperative to solving this talent shortage.”

– Society of Women Engineers

At Rev.io, we provide a culture that supports and empowers our team to work hard and enjoy thriving careers. Today, we’re going to give you a behind-the-scenes visit with two of our female engineers, Ginah and Catherine.

Meet Ginah and Catherine – Two of Rev.io’s Female Engineers

female engineer atlanta              rev.io female engineer

What’s your name and job title?

Ginah: “Ginah Colon – Software Engineer”

Catherine: “Catherine Johnson – Software Support Engineer”

Where did you go to school and what did you study?

Ginah: “Georgia Institute of Technology – Electrical Engineering”

Catherine: “Georgia State University – Computer Science”

What first interested you about a career in technology and/or engineering?

Ginah: “As a kid growing up, I was always good at math but I also had a curiosity about how things worked. Anytime a device (like an alarm clock) broke at our house, I would take it apart to try to fix it. This made my parents, and other adults, make the “you’re going to be an engineer” comment, and the more I heard that, the more I considered it.”

Catherine: “Watching my Dad build computers as a kid drew my interest. My sophomore year of college, I took a programming course and after my first day of class, I changed my major to computer science. I’ve been pursuing it ever since.”

What’s the most challenging part about being a female in this industry?

Ginah: “The most challenging part of being a female engineer is the side conversations that happen in class or at work. Not to be too stereotypical, but you are constantly having to participate in “guy” talk, meaning the conversation is about cars, sports, yard work, etc. I know enough about those topics to hold my own, but not having a female counterpart to discuss other topics of interest can be difficult.”

Catherine: “Since I didn’t go to an engineering school, I was usually one of the only females in most of my classes, so I didn’t get to make a lot of female engineer friends. Being out of college now, I have met so many amazing women doing great things in the technology field. It makes any loneliness I experienced in college well worth it.”

What’s the most rewarding part of being a female engineer?

Ginah: “Squashing stereotypes and surpassing expectations. Every time someone is surprised by my profession, my alma mater, or my efficiency and hard work, I’m reminded that I’m helping to pave the way for future female engineers. Hopefully, one day, we won’t be seen as unique or as “female” engineers at all. Instead, we will simply be engineers, experiencing the same challenges and rewards as our male counterparts.”

Catherine: “Definitely being able to show other women that it is possible to be successful in a male-dominated field.”

What advice do you have for females aspiring to become engineers?

Ginah: “I advise future female engineers to do their research, look into what it means to be an engineer. Look up the different types of engineering – there are far more variations than you’d think. Finally, look up the different careers you can pursue with an engineering degree – it’s not just one path of joining an engineering team.”

Catherine: “Don’t let anyone tell you that you aren’t good enough or smart enough and always stand up for what you believe in, even if you’re the minority.”

To learn more about what’s driving female attrition in the STEM professions and how your organization can better advocate for women in engineering, check out SWE’s recent study. Or, if you’re a female engineer looking for job opportunities at a company recognized as one of Atlanta’s “100 Best Workplaces for Women,” learn more about the Rev.io culture today!

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