Archive for December, 2017

How To Develop The Next Generation of Leaders – A Q&A With Rev.io’s Operational Leadership Team

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Rev.io challenges the status quo. Through the years, we’ve done this by following our mission – to be the best billing and back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end-users – and embodying our ACT TOP values.

Rev.io Billing system

At Rev.io, we’re committed to helping clients grow. For the last three years, our clients, aided by our billing system, have grown by more than double the industry average. To keep clients ahead of the changing market, we’re constantly evolving our platform and company.

In order to maintain excellent customer service, we’ve expanded our team each year. As our team grows, so does our commitment to our core values. Two years ago, our company established the Operational Leadership Team “OLT” – a group of Rev.io’s rising leaders – to strengthen our ACT TOP culture, collaborate cross-functionally to overcome challenges, and drive and execute strategic initiatives.

Rev.io

For any modern company, investing in the next generation of leaders is an investment in your company’s future. With a new year approaching, now is the perfect time to develop a plan for preparing and coaching your company’s rising individuals.

Here’s our “How To Develop Your Next Generation of Leaders” Q&A with Rev.io’s OLT:

1. How did the Senior leadership team (“SLT”) choose the individuals on the OLT?

“That’s a good question. I think they saw individuals on each team that showed leadership potential and could help create a stronger culture in the company. It was definitely important to choose a diverse set of individuals – we each bring a different set of strengths and weaknesses to the group.” – Seth Adkins

“Originally OLT members were chosen by the SLT, but that process has evolved since the group was created. In order to define what the OLT goals are and drive our focus, we’ve created a team expectations document. Expectations of each team member include embodying our ACT TOP values, having a positive attitude, demonstrating leadership qualities, and showing a desire to take on additional responsibilities. It’s important that we keep the group cross-functional, so we look for new team members that meet the OLT expectations and someone that can provide a new viewpoint or perspective.” – Olivia Sekerak

2. were you at all hesitant about joining the olt?

“I wasn’t at all because I’m looking for opportunities to grow and become a better leader. I knew it would be a lot more work and responsibility, but I was excited about taking on that challenge.” – Ryan Koontz

“No, not at all. I knew it would be a natural next step for where I wanted to go career-wise. Being on the OLT has given me additional responsibilities and requires us to work through challenges, but it’s been a welcome change and I think we’ve risen to the occasion.” – Mark Holloway

3. tell me a little bit about the disc assessment – did it have an impact on the team or helped you interact with other olt members?

“The DISC assessment helps identify how you work – it’s almost a work personality test. For me, it’s provided context when working with others, made it easier to address conflict and find better ways to collaborate with OLT members. Knowing my DISC profile and the profiles of other OLT members has made me more aware of my natural reactions and those of others, too.” – Catherine Johnson

“It really helped me understand my natural tendencies and also how I can work better with others.” – Leslie Ingram

4. how has being on the olt helped you grow in your career and as a leader at rev.io?

“Being in Sales, has helped me find ways to make a difference across the whole organization, rather than just being focused on bringing in new revenue. I have really enjoyed being involved in the initiatives and strategic goals for the company – I like helping drive Rev.io’s direction.” – Ryan Koontz

“I would say that it’s helped me reach out to other departments and be more involved with the company as a whole (and not just the Platform Team). It’s also given me a chance to understand the business better and learn more about our clients and their needs.” – Seth Adkins

5. In your eyes, what are the top 2 biggest accomplishments that the olt has played a role in over the last 2 years?

“Rebranding!!!  The other item is that I think we became a voice for all employees.  We all have strong relationships with different team members and through these relationships, we have a good idea of what goes on day to day.  When something creeps up, it doesn’t have to grow into a problem.  We know what’s going on and we can address any concerns or needs or make sure they get escalated when we cannot control or change a situation.” – Leslie Ingram

“One is the rebranding initiative. Rebranding a company is always a hard thing to do and we definitely had a big part in driving that change – both with clients and our team internally. The other one is something that we continue to do as an OLT team; we bring to light successes and challenges within the company and convey those to the SLT.” – Seth Adkins

6. do you think being on the olt gives you a greater sense of ownership or has made you more loyal to the company?

“Both. I feel more connected with the company than ever. I am very passionate about the company’s success and constantly find new ways to make a difference. I want people who come in and interview to be excited about working here – to see the culture, platform itself, and internal processes. We’re growing like crazy so we’re constantly trying to stay ahead of ourselves.” – Ryan Koontz

“Our company is super transparent – even outside of OLT – but it’s helped me build relationships with people in other departments. The OLT has also become a sounding board for me. When I’m dealing with an escalation or specific concern, I’ll bring it to the group and it’s great hearing different viewpoints on the issues we discuss.” – Mark Holloway

7. tell our readers about the training or coaching you’ve received while on the olt.

The leadership and management training is one of the biggest benefits of being on the OLT. Our executives have brought in a team of outside leadership consultants to meet with us about once a quarter – it’s been a great opportunity for me to learn more about my personality type, the key characteristics of a successful team, and best tactics for resolving conflict and tackling challenges together. Beyond the leadership training, we’ve also participated in management training – I’m using these management principles almost daily now with my [marketing] team. And, lastly (but certainly not least), we’re also almost a trusted group of advisors for the SLT. The OLT acts as a liaison between the SLT and the company – that accessibility to our executives gives me more insight into the company, and that is definitely something I didn’t have before joining the OLT.– Olivia Sekerak

“The DISC assessment was fantastic.  Also working the the 5 Dysfunctions of a Team as a group and meeting regularly with a consultant to discuss the findings for our team.  We are working through each item in the book and completing exercises to strengthen our team.” – Leslie Ingram

8. is there anything else that you’d like to share with other companies that are interested in developing their next generation of leaders?

“One area where Rev.io excels is in empowering younger team members. I think it’s really important to remember that age and experience aren’t necessarily a factor in leadership. People can demonstrate leadership principles at any stage of their career. I think it’s crucial for companies to NOT discount the ideas of younger employees, especially those looking to grow their team.” – Catherine Johnson

“You don’t have to be a leader to lead at Rev.io. One thing Rev.io does extremely well is empowering their employees. The natural leaders seem to organically take on more responsibility and eventually we all became “Team Leads.” I’ve worked in other companies where this mentality wasn’t present and I applaud Rev.io for building an environment that encourages young leaders.” – Mark Holloway

“I think it is essential to growing the next level of leaders and management in your organization. You are forced to handle difficult situations, work in a setting of peers outside of your functional area and build relationships with those team members to create a stronger organization. You learn how to share successes and challenges and work together to address those challenges. It creates a level of trusted team members that have relationships throughout the organization. You will have the pulse of the organization with this conduit in place.” – Leslie Ingram


If you’re a communications service provider interested in our telecommunications billing software or an IoT company looking for an IoT billing engine, contact Rev.io today – we’d love to show you a guided tour of our solutions.  We’re helping service providers, like you, save time, reduce billing errors, and grow revenue fast.

Or, if you’re on the hunt for a new job opportunity and would like to join a leading B2B software company, you’ve come to the right place! Rev.io invests time and money into developing the future of the organization. Take a look at our culture page to learn more about the benefits of working here!

3 Characteristics of an Intelligent Billing Platform

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Why is it important to have an intelligent cloud based billing platform? Particularly for Communications and IoT service providers, operating without an automated billing, usage-rating, and customer/ device management solution can inhibit growth.

In our most recent survey, The Current State of Communications and IoT, 73% of companies said they’re seeing at least a 20% annual growth rate. If you’ve found the financial health of your business suffering from revenue leakage, billing errors, or high employee overhead, it’s time to consider other options.

Communications Billing System

When evaluating billing platforms, there are several ways to separate the duds from the game-changers. Look for a cloud based billing platform that meets the following characteristics:

1. customizable platform with scalability

Adopting a new technology consumes one of your biggest resources – time. Before you make an investment, be sure to think about where your company is headed. Will you be adding a new offering? Expanding into a new market? Moving from an inside sales to an agent model? Be sure to consider the scalability of the new software and your future company initiatives.

 An intelligent cloud based billing platform should eliminate manual processes and make it easier to grow.  Look for a customizable IoT and Communications billing platform with built-in inventory management, integrated tax calculation, and workflow automation capabilities. The leading Billing-as-a-Service platforms allow you to consolidate multiple systems and provides a clear picture into your revenue and customers.

A good platform will not only meet your company’s needs but will also empower your customers. Complement your offering with a robust self-service customer portal for tracking usage, support tickets, locations, and new orders. At Rev.io, we think of ourselves as your billing partner – rather than just another software – and we’ve developed additional tools to help clients improve satisfaction and reduce churn. By coupling our intelligent telecom billing platform with self-enablement portals, our clients build lasting relationships with customers and agents.

2. intelligent billing & integrated usage-rating

Subscription and pay-as-you-go pricing models have changed the way modern consumers and businesses interact. In order to stay current, Communications and IoT service providers must incorporate usage-based offerings into their services. With the right technology, consumption-based billing becomes simple. Look for an IoT and Communications billing platform with an established network of strategic partners and integrations; this will streamline manual processes by populating usage-rating and automating new orders, service suspensions, and disconnects. For additional usage-based billing tips, check out our 4 Considerations of Consumption-Based Pricing blog post!

In addition to facilitating usage-based pricing structures, you can identify a top-notch billing system by evaluating your billing partner’s development roadmap, ease of integration, and internal team. Here are some questions to ask while your searching for potential billing partners:

  • What percentage of your revenue do you reinvest into R&D for platform enhancements?
  • Are your software engineers?
  • Do you have a REST API or other method to build new integrations? (Check out Rev.io’s REST API design documentation here)
  • What methods are in place for clients to share their ideas or influence your development roadmap?
  • How many enhancements were made to the platform last year?
  • How many integrations have you built to third-party platforms?
  • BONUS QUESTION: How can I create custom proposals in the billing platform to quote potential new customers or orders?

3. established onboarding and ongoing training programs

After spending the time to thoroughly vet a new software and deciding to implement the technology, the last thing you want is to fall on your face during the onboarding or training phase. Inquiring about the onboarding process can save you time and money (and possibly a huge headache). The best billing platforms have created a detailed implementation model and have knowledgeable, in-house onboarding and training teams.

When evaluating a billing partner, here are the best questions to ask about onboarding:

  • Can you share with me the full onboarding plan and detailed documentation about the process?
  • Will our company have an assigned, main point of contact that works with us during the entire implementation?
  • Do you have technical experts to help with migrating data from our old platform?
  • How will I be notified as we move through different onboarding stages?
  • Who will be training our team on how to use the platform and what’s the process for the getting additional training afterwards?
  • Will any of our training sessions be in person?
  • BONUS QUESTION: Can I speak to two references who recently went through onboarding your platform?

Whether you’re just ensuring you’re in good hands with your current IoT or Communications billing system or already evaluating new back-office technologies, we can help! And the good news is, adopting a new platform doesn’t have to be daunting. Subscribe to receive industry news and tips to help you grow, delivered straight to your inbox. Or, request a demo to see how Rev.io can help you achieve revenue goals.

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