I want to personally thank each of you for your hard work in 2017. I also want to congratulate you for the countless accomplishments this past year. It truly was the best year in Rev.io’s history, and the records reflect it.
In 2017 we sold the most new clients in a year, activated our 100th client, and on-boarded more clients than any previous year. Our service was more consistent than past years, and we built our RESTful API, which will prove to be the most significant and valuable change to Rev.io as it expands and is adopted internally and externally.
We also launched new departments and created new roles whose contributions helped make all this happen. Rebranding (yes that was completed this year) and Marketing’s focus on building awareness increased new opportunities in our target market and IoT, helping us fulfill a record year for sales. Enablement’s involvement in the on-boarding process and assisting our current clients contributed significantly to our record on-boarding year and client retention goal. For Platform, we reorganized the development teams, changed the planning process and added new roles to support learning and manage the team’s priorities. This resulted in a better learning environment, consistent service to clients, and structure to focus on our roadmap. The mark of a great team is its ability to achieve extraordinary results!
Our successes and records did not come without challenge. For that, I am so proud of all of you. At the halfway point in the year, our progress towards our annual goals was off-pace. This meant we needed to evolve and make changes that impacted everyone. Thank you for embracing change. I want to especially recognize the OLT for quickly understanding why changes were needed, for helping provide valuable feedback into the best approach, and ultimately executing.
I want to thank all of you for trusting the SLT. They set the tone for what had to happen, but it’s your trust in them that made our success possible this year. Through all of this, no one lost sight of the need to care for our clients and to listen to our clients’ input, which proved to be the catalyst for moving to billing-first on-boarding. When I reflect on the past six months, I clearly see each of our ACT TOP values in play. That’s special!
It’s the culture at Rev.io that makes success happen, and although the records and results were incredible, I am personally most proud of the development of our people and how you grew as professionals and leaders this past year. I see leaders across the company at all levels and tenure.
When we developed our theme of Empower & Evolve, Empower implied providing opportunities for team members to step up, lead, and make a difference. Empowering employees will carry forward into 2018 and remain a mainstay of our culture as we continue to grow. Culture wins!
As we look forward into 2018, we have a lot to be excited about. As with previous years, we will build on our theme of Empower & Evolve by Empowering you to help. Rev.io promotes partnerships. We exist to help clients grow revenue efficiently. In 2018, we will fulfill this by strengthening and expanding our partner base to complement Rev.io’s platform, team, and clients. Focusing on partners will drive us to assist with API adoption, improve our product management, launch Rev.io payments, and maintain over 100% revenue retention.
Lastly, we will be more intentional about our community involvement both networking and creating local partnerships, as well as increasing our commitment to making a difference in the community through volunteerism. Thank you again for such a great year. I look forward to a fantastic journey together in 2018. I wish you and your families a Happy New Year.
All the best,
Rev.io and employees are passionate about helping clients grow effectively. We’re privileged to work alongside with leaders in the Communication and IoT industry to prepare for the future. If you have questions about how Rev.io’s telecom billing platform can help you stay ahead of the curve, get in touch with us.