Rev.io has partnered with Statuspage.io to embrace transparency during downtimes and more effectively communicate with our clients. Here at Rev.io, we’re very proud of our 99.99% uptime. But when incidents do occur, we want our clients to be the first to know!
Status.rev.io is our new incident communication tool that clients can use to check the status of our billing platform in real-time. We believe in proactive support, so clients who subscribe via email and/ or SMS will receive important alerts, like status changes, as well as a post-mortem update and an explanation of what occurred. We’ll even provide the steps we will take to mitigate future issues.
This modern platform is yet another addition to our suite of client services, but clients must opt in to take full advantage. In a recent Q & A with Matthew Robison, VP of Client Success, he provided insight into the importance of this tool and why you should opt in!
A: Status.rev.io provides clients with more transparency when there is an issue in the platform. It gives clients real-time updates on the status of Rev.io’s billing platform. From Rev.io Enterprise Portal to Agent Portal, your customers and agents rely on Rev.io! We take our responsibility seriously and want to provide the best set of tools that help you understand how your business is being impacted by downtime incidents and upcoming maintenance.
A: If there are any issues, the display statuses of independent functions will update in real-time. In addition, Rev.io employees will use the incident log to communicate the latest changes until the issue is resolved.
A: Using Atlassian’s Status Page platform gives clients more transparency when they are having issues with our software and it also allows our clients to know if other Rev.io users are experiencing similar problems. We want to be as honest and upfront as possible with our clients.
A: Some do, some don’t. Every company has varying levels of comfort with what they share. Here at Rev.io, we would prefer to overshare which is consistent with our value of Transparent Leadership. It’s each company’s choice to decide how to manage their operation and how they’d like to provide their services. Rev.io strives to provide extraordinary service to clients. This is just one example of how Rev.io’s Client Success Team goes above and beyond!
A: One of our core values at Rev.io is Transparent Leadership. If for some reason Rev.io is experiencing issues by our own fault or for other reasons, our ultimate responsibility is to serve our customers. This platform shows clients what’s happening in the platform in real-time and gives us versatility on how we communicate these issues (via text, email, RSS feed, etc.).
A: So you can be in the know! When you opt in, you can choose how you’d like to be notified if Rev.io experiences any platform downtime. With a 99.99% uptime, platform issues are rare, but being transparent offers our clients 24/7 peace of mind and assurance, knowing that our trusted staff is working quickly and effectively to resolve any issue.
Here’s a recent example of a real incident that many clients experienced on status.rev.io that includes a postmortem explaining what happened afterward. For more information, or to see how Rev.io can help you with our telecom billing platform, contact Rev.io today!
Whether you’re considering adopting a resale channel or your partner program just hasn’t taken off the way you’ve expected, we’re here to help! As one of the best IoT and telecom billing solutions in the industry, we’re excited to share how partnerships have helped Rev.io grow its business. But, before you go “all-in” on a resale strategy, it’s important to evaluate your market and company for some critical success factors.
In this two-part blog series, we’ll dive into the key steps you should take to assess the market, prepare your business, and build partner relationships that last. For Part 1, we’re sharing 4 considerations for your channel partner strategy that will help in launching a successful resale channel.
Typically, companies adopt an indirect strategy when adding more direct sales resources is not a practical option. However, there are other scenarios where your company could benefit from forming a business partnership:
Ask yourself, “does my offering require other products, services, or companies to deliver a more complete solution?” If your answer is yes, then this is a perfect opportunity to partner with other businesses and provide customers with a combined solution. Look for companies that are selling their services to the same target market. A partnership here (or better, a partnership AND integration here) improves the experience for your mutual customers.
At Rev.io, we understand that our clients benefit from our partnerships with communications tax and compliance experts, GSA and Wolters Kluwer. In addition to creating a better end-customer experience, we’ve been able to send referrals to each other. It’s a win-win!
According to the Quick Start to Building a Channel Strategy from CompTIA, indirect business models are used by 80% of the IT industry. Hiring and managing a direct sales team in remote geographies is complex and expensive. Instead, consider leveraging a resale channel as a more cost-effective way to grow sales in a new region or to enter into new markets.
While Rev.io is already an established name in the Communications industry (as one of the best billing softwares in the market), we recently ventured into IoT billing. Before expanding into this vertical, we relied on partners like AT&T Partner Exchange, Cisco Jasper, and KORE to help us get an initial foothold in the space. In addition to speeding up time-to-market, these partners helped Rev.io develop our new suite of IoT features and avoid some potential pitfalls.
Now that we know why we’re building a resale channel, the next step is to validate the market to ensure the indirect model will be a well-received strategy. There are four key steps to validate your market opportunity:
Determine if there is enough market demand to support a direct and indirect strategy. By researching the market and related studies, you’ll further your understanding of the market. Once you’ve confirmed that the market demand is there, your research will help you craft your partner business propositions and improve your channel credibility.
Develop a clear and compelling customer value proposition to quickly build your resale channel. Define the solution you offer and the benefits to your end-customer in this statement. Your customer value proposition should include your benefits and competitive advantage.
Client profiles are important for a channel model. Before you approach your first potential partner, you should be able to clearly articulate your target customer profile. This will help you educate your partners and assist them with their marketing and selling efforts. Elements of a customer profile include geography, customer size, vertical, department, buyer, and number of employees.
Clients using Rev.io’s billing and back-office platform can leverage our customer management and business intelligence reporting to gather relevant data and flush out these client profiles. Not a client yet? Contact us to learn more about our platform. We’re rated among the best billing softwares for usage-based and recurring revenue models.
Zero in on your top three competitors and then look for your competitive advantage over these competitors. Knowing your competition and their market, product messages, go-to-market business model, and several target clients, will help you as you approach new partnerships. Ultimately, having these competitor strategies defined will validate your business and help you select the right partner type.
It’s imperative to validate the partner opportunity to make sure there are compelling reasons for both businesses to join the partnership. Partner business propositions are different from the customer value proposition and they will be different from partner to partner. These channel partner strategy proposals should address the key reasons the relationship is beneficial to the two companies. A successful partnership is formed when your goals and strategies align.
A partner proposition should be created for each potential partner and address the following questions:
Several internal aspects need to be addressed to ensure your company is ready to engage with the channel. Before launching the channel partner strategy, here are some considerations to help ensure your success:
Each leader in your organization must be in alignment with the channel strategy as an effective go-to-market model. If a single department head is not in alignment, it will upset the entire initiative.
A key ingredient to your company’s readiness is having various methods of support for your channel partners. For most companies, this means hiring a new Sales Team role, such as a Channel Manager. In addition, one critical success factor is defining this role, the expectations, and their short and long term goals.
Partner training and enablement is critical to building a successful relationship. Prepare for new partner onboarding with tools and resources, including product documentation, technical sales knowledge, industry application for your product, sales collateral, and product demonstrations. Building a mutually beneficial channel relationship requires both parties to be knowledgeable about each others’ products and services.
A partner enablement tool, like Rev.io Agent Portal, gives you the technology to improve agent relationships. Our all-in-one solution was designed to help streamline communication with agents, improve end-customer satisfaction, provide agents with their customer information, and share sales collateral and training resources from one, consolidated place.
Before launching a partner strategy, a clear escalation path needs to be defined to capture missteps and address issues that arise with mutual customers. Think through these escalation paths and prepare for potential issues that could occur during the sale, as customers transition, and with ongoing support.
Now that you’ve established partnerships, it’s important to nurture this relationship. When serving your mutual customers, your partnership should appear as a united front and should never point fingers back and forth. Established channel escalation paths make it easy to work directly with a partner and solve issues on behalf of the customer – and, both of the companies and the customer win!
Now that you understand the initial factors for evaluating a resale channel model and the preparation steps for your business, stay in touch to receive Part 2 of this blog series! We’ll send other tips and resources to help you improve your business and billing strategies, directly to your inbox. Or, contact us if you think Rev.io is a potential partner for you! As one of the best billing softwares for usage-based offerings, we’re always looking for new partnership opportunities.
Don’t think you’re a partner? Well, you can always evaluate our billing platform, Bill-on-Behalf-of solution, and Agent Portal to alleviate your back-office and customer management challenges. Clients using Rev.io have grown by more than two times the industry average for four consecutive years. Get in touch today!
Why is it important to have an intelligent cloud based billing platform? Particularly for Communications and IoT service providers, operating without an automated billing, usage-rating, and customer/ device management solution can inhibit growth.
In our most recent survey, The Current State of Communications and IoT, 73% of companies said they’re seeing at least a 20% annual growth rate. If you’ve found the financial health of your business suffering from revenue leakage, billing errors, or high employee overhead, it’s time to consider other options.
When evaluating billing platforms, there are several ways to separate the duds from the game-changers. Look for a cloud based billing platform that meets the following characteristics:
Adopting a new technology consumes one of your biggest resources – time. Before you make an investment, be sure to think about where your company is headed. Will you be adding a new offering? Expanding into a new market? Moving from an inside sales to an agent model? Be sure to consider the scalability of the new software and your future company initiatives.
An intelligent cloud based billing platform should eliminate manual processes and make it easier to grow. Look for a customizable IoT and Communications billing platform with built-in inventory management, integrated tax calculation, and workflow automation capabilities. The leading Billing-as-a-Service platforms allow you to consolidate multiple systems and provides a clear picture into your revenue and customers.
A good platform will not only meet your company’s needs but will also empower your customers. Complement your offering with a robust self-service customer portal for tracking usage, support tickets, locations, and new orders. At Rev.io, we think of ourselves as your billing partner – rather than just another software – and we’ve developed additional tools to help clients improve satisfaction and reduce churn. By coupling our intelligent telecom billing platform with self-enablement portals, our clients build lasting relationships with customers and agents.
Subscription and pay-as-you-go pricing models have changed the way modern consumers and businesses interact. In order to stay current, Communications and IoT service providers must incorporate usage-based offerings into their services. With the right technology, consumption-based billing becomes simple. Look for an IoT and Communications billing platform with an established network of strategic partners and integrations; this will streamline manual processes by populating usage-rating and automating new orders, service suspensions, and disconnects. For additional usage-based billing tips, check out our 4 Considerations of Consumption-Based Pricing blog post!
In addition to facilitating usage-based pricing structures, you can identify a top-notch billing system by evaluating your billing partner’s development roadmap, ease of integration, and internal team. Here are some questions to ask while your searching for potential billing partners:
After spending the time to thoroughly vet a new software and deciding to implement the technology, the last thing you want is to fall on your face during the onboarding or training phase. Inquiring about the onboarding process can save you time and money (and possibly a huge headache). The best billing platforms have created a detailed implementation model and have knowledgeable, in-house onboarding and training teams.
When evaluating a billing partner, here are the best questions to ask about onboarding:
Whether you’re just ensuring you’re in good hands with your current IoT or Communications billing system or already evaluating new back-office technologies, we can help! And the good news is, adopting a new platform doesn’t have to be daunting. Subscribe to receive industry news and tips to help you grow, delivered straight to your inbox. Or, request a demo to see how Rev.io can help you achieve revenue goals.
Whether you’re considering an indirect sales channel or are already working with agents today, Rev.io’s Agent Portal can improve sales outcomes and end-customer experiences.
After surveying a group of VARs using telecom agents, Channel Insider reported one half to two-thirds of resellers’ annual revenue comes from partnerships with agents. While working with a distribution channel can boost revenue growth, it can also create several operational challenges. For instance, your agents will need access to their end-user data and you’ll want a way to manage agent commissions and communication.
Using Rev.io’s robust Agent Module, your agents will enjoy around-the-clock visibility into their customers’ details – from usage, invoices, payment history, trouble tickets, contact information, and reporting. With these powerful insights at their fingertips, agents will be better equipped to serve your customers. The best news? Your clients will notice (and appreciate) the white-glove support and improved user experience, leading to better customer retention.
In addition to account visibility, Rev.io Agent Portal streamlines agent relationship management. We make it possible to provide your agents with everything from customer data to communication – all in one place. You’ll find that it’s easier to provide training resources, documentation, agent alerts, commission reports, and more! Why wait? Check out our one-stop shop for managing agents, customers, and commissions.
If you’re a current Rev.io user, you can enable this feature at any time. Just contact us with your request. If you’re not a current Rev.io client and would like to see the Agent Portal in action, please fill out the form below. We’d love to show you what Rev.io could do for your business.
If you are managing multi-location customers, you know the above is a million dollar question. The answer, in our opinion, is enhancing users’ experience through a seamless system. That’s why we developed Rev.io’s Enterprise Portal, making it easier than ever to provide enterprise customers with an optimal user experience.
The needs of a multi-location customer are vastly different than smaller customers, and our telecom billing management portal can be customized to fit unique goals. With around-the-clock visibility into all account details, you’ll empower enterprise customers to take control of their own accounts while providing total clarity and transparency with our UCaaS solution. Your customers will love the self-service capabilities for requesting new orders, creating reports, and adding new locations.
You’ll enjoy the power to manage relationship hierarchies (whether it’s parent-to-child or cousin-to-cousin) while leveraging usage reporting, request for new orders, and support tickets. Your one portal away from providing your complex customers with an optimal user experience. You can read more about Rev.io’s Enterprise Portal here.
“Rev.io has helped us grow tremendously. Since implementing the Enterprise Customer Portal, our revenues have nearly doubled – truly helping us crack the enterprise space.”
– Ross, President and CEO of Spectrotel
If you’re a current Rev.io user, you can enable this feature at any time. Just contact us with your request. If you’re not a current Rev.io client and would like to see the Enterprise Portal in action, fill out the form below. We’d love to show you what the Enterprise Portal could do for your business.
Take a 30-minute tour of the Rev.io platform and see how it can be customized to your business’s unique needs. One of our team members will reach out to schedule the call with you.